Terms of Service

SuperGorilla is operated by Uzair Hussain Sheikh, trading as SuperGorilla (“SuperGorilla”, “we”, “us”), based in the United Kingdom. You can reach us at support@supergorilla.ai, and our postal address is on every invoice and available on request. By creating an account or using the service, you agree to these terms.

SuperGorilla uses AI agents to run your web application and test it the way a real user would, then reports back with evidence: video, screenshots, logs and reproduction steps. The service is under active development: features may be added, changed or removed, and anything marked “coming soon” is not a commitment to deliver by a particular date.

Keep your account credentials secure and the information on your account accurate. Work happens inside an organisation; its owners and admins can invite people, change the plan, buy credits and see billing, and are responsible for what happens under it, including by members they invite.

You may only point SuperGorilla at applications and repositories you own or are expressly authorised to test. Directing the service at systems you have no authority over is a breach of these terms and may be unlawful. You also agree not to use the service to break the law, to probe or disrupt our own infrastructure, or to resell it without our agreement.

Your repositories, application and data remain yours. You grant us the limited access needed to run tests you configure: reading the change being tested, running your application, using the test credentials you provide, and posting reports back. You are responsible for supplying credentials that are safe to test with (we recommend dedicated test accounts) and for setting appropriate guardrails. Agents follow your instructions and guardrails; runs happen on your configuration.

Every organisation holds a balance of credits, in US dollars. Runs spend credits: each run, and each follow-up on a run, is charged once, when it ends, for the model work and sandbox time it used, at the rates in force at the time. Runs that stop because of a failure on our side are not charged. When the balance reaches zero, new runs wait until credits are added and a person starts them.

A paid plan has a fee, charged in advance to the card on file at the start of each monthly or yearly cycle unless your Enterprise agreement says otherwise, and returns the same amount as credits for that cycle, along with the seats and concurrency described on the pricing page. Moving to a higher plan, or between monthly and yearly billing, takes effect immediately and begins a new cycle; the days remaining on the old plan are not refunded, since the credits they bought remain yours. Moving to a lower plan or cancelling takes effect at the end of the current cycle. The Free plan has no fee; your first organisation receives a one-time grant of credits.

You can buy credits at any time unless your Enterprise agreement invoices you instead, and can turn on auto-reload, which charges the card on file to bring the balance back to an amount you set whenever it falls below another amount you set. By adding a card you authorise us, through our payment processor, to charge it for plan fees, purchases you make, auto-reloads you have enabled, and any usage in a month that exceeded your credits, invoiced at the end of that month. Credits you buy do not expire, unused credits carry over across plan changes and cancellation, and credits are not refundable except where the law requires or we agree otherwise.

Prices are in US dollars and exclude any applicable tax. If a plan fee or invoice payment fails, our payment processor retries it and emails you; if a plan fee remains unpaid after those retries, the organisation moves to the Free plan, keeping its credits and its data. A failed credit purchase is not retried, and a failed auto-reload switches auto-reload off; we email you either way. Payments are processed by Stripe and usage is metered by Metronome; we never see or store your card details. We may change prices with notice; a change to a plan fee applies from your next renewal, and we’ll tell you before it does.

Reports show what agents did and what they found. Like any tester, the service can miss defects, and a passing run does not certify that your application is free of bugs, secure, or fit for any particular purpose. Testing supplements your judgement; it doesn’t replace it.

The service, site and their content (excluding your code and data) are ours. If you send us feedback or suggestions, we may use them without obligation to you.

You can cancel a plan at any time, effective at the end of the current cycle; if the organisation then has more people than its plan allows, runs wait until it fits. To close your organisation, email support@supergorilla.ai. We may suspend or terminate accounts that breach these terms, with notice where reasonable. You can delete runs, projects and memories yourself at any time, and on closure we delete your stored artifacts and memory on request; see the privacy policy for retention details. Unused credits on a closed organisation are forfeited.

The service is provided “as is” and “as available”, without warranties of any kind to the fullest extent the law allows. To the same extent, our total liability arising out of the service is limited to the fees you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot be excluded under the law of England and Wales, including for death or personal injury caused by negligence, or for fraud.

We may update these terms as the service evolves. If a change is material, we’ll tell you by email or in the product before it takes effect. Continuing to use the service after a change means you accept it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, though nothing prevents either of us from seeking injunctive relief elsewhere where necessary.